Privacy Policy

Data Controller

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The person responsible for the processing of personal data is:

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Lydia Pet Sitting
Owner: Lydia Rosales

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For any questions regarding the processing of your personal data, you can contact us using the email address above.

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Personal Data We Collect

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Depending on how you interact with us, we may collect the following information:

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• First and last name

• Email address

• Telephone number

• Address or location relevant to the pet-care service

• Booking dates and times

• Information necessary to provide pet-care services

• Information about your pet, such as its name, age, habits, feeding requirements, medication instructions or other care instructions

• Information contained in messages or enquiries you send to us

• Information required for invoicing and accounting

• Technical information generated when you visit our website, such as IP address, browser type, device information and website usage data, where applicable

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We only collect information that is reasonably necessary for the purposes described below.

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How We Use Your Personal Data

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We may process your personal data for the following purposes:

• Responding to enquiries and requests

• Communicating with you before, during and after a booking

• Organising and providing pet-sitting, dog-walking and other pet-care services

• Managing bookings, schedules and cancellations

• Preparing invoices and keeping accounting records

• Providing updates concerning your pet during a service

• Maintaining and improving our website and services

• Protecting the security of our website and business

• Complying with applicable legal and accounting obligations

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We do not use your personal data for purposes that are incompatible with the purposes described above.

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Legal Basis for Processing

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We process personal data in accordance with applicable Swiss data protection legislation, including the Swiss Federal Act on Data Protection (FADP).

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Depending on the circumstances, processing may be necessary to:

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• respond to your request or prepare or perform a contract with you;

• comply with legal obligations;

• protect legitimate interests, such as the security and proper operation of our business; or

• process information where you have given your consent, where consent is required.

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Pet Information

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Information about your pet may be necessary to provide our services safely and appropriately.

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For example, you may provide information about:

• allergies or dietary requirements;

• medication;

• behavioural characteristics;

• exercise requirements;

• veterinary instructions; or

• emergency contact information

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We use this information only as reasonably necessary to provide the requested pet-care service and to communicate with you about your pet.

Please do not provide unnecessary sensitive personal information through our website or contact forms.

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Sharing Personal Data

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We do not sell your personal data.

We may share or allow access to personal data with service providers where this is necessary to operate our business or website, such as:

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• website hosting and website-management providers

• email or communication providers

• payment providers, where applicable

• accounting or fiduciary service providers

• IT and security providers

• other service providers required to provide or administer our services

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Such providers may process personal data on our behalf or as independent controllers, depending on the service involved.

We may also disclose personal data where required by law or where necessary to establish, exercise or defend legal claims.

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Cookies and Similar Technologies

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Our website may use cookies and similar technologies to ensure that the website functions properly, improve the user experience and, where applicable, understand how visitors use the website.

Where required by applicable law, users will be given appropriate information and choices regarding non-essential cookies or similar technologies.

You can also adjust cookie settings through your browser.

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International Data Transfers

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Some service providers used to operate our website or business may process personal data outside Switzerland.

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Where personal data is transferred abroad, we take the measures required by applicable Swiss data protection law and provide the information required regarding the destination country and applicable safeguards.

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Data Retention

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We retain personal data only for as long as reasonably necessary for the purposes for which it was collected.

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Booking, invoicing and accounting information may need to be retained for longer periods where required by applicable legal or accounting obligations.

When personal data is no longer required, it will be deleted or anonymised where appropriate, subject to legal retention requirements.

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Your Rights

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Subject to the applicable legal requirements and limitations, you may have the right to:

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• request information about whether we process personal data concerning you

• request access to your personal data

• request correction of inaccurate or incomplete data

• request deletion of personal data where applicable

• object to certain processing activities

• exercise other rights provided by applicable Swiss data protection law

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To exercise your rights, please contact us at:

lydiapetsitting@gmail.com

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We may need to verify your identity before processing a request.

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Changes to This Privacy Policy

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We may update this Privacy Policy from time to time, for example when our website, services or data-processing practices change.

The latest version will always be published on this page, together with the date of the latest update.

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Last updated: 3 October 2026